Cancel with confidence simple, fair, and transparent

Global availability, Premium experience, Dedicated 24/7 support

Call centre woman providing courteous customer service in front of a laptop at night

Cancel with confidence simple, fair, and transparent

Call centre woman providing courteous customer service in front of a laptop at night

Cancellation policy

HYRYDE is committed to providing high-quality and reliable transportation services to our valued customers. We understand that sometimes plans change and you may need to cancel or modify your booking. However, we also need to protect our business and our drivers from loss of income due to late cancellations or changes.

Cancellation policy effective from January 1, 2023

  • If you notify HYRYDE of your cancellation up to 4 weeks prior to an event service, HYRYDE will provide a full refund or offer a transfer of credit for another event. If you notify HYRYDE of your cancellation less than 4 weeks, then HYRYDE will charge a 100% cancellation fee on the estimated total value of the invoice.
  • Cancellations received within 24hrs of the commencement of the service will be charged at full price including Airport transfers or no shows at airports / docks and any other destination which is not an inner-city centre will be charged full fare.
  • You can cancel or change your booking free of charge up to the cancellation of the vehicle type policy set below before the scheduled pick-up time.
  • If you cancel or change your booking less than 24 hours before the scheduled pick-up time for any event services, you will be charged the full fare of the original booking.
  • If you downgrade or upgrade your car type less than the cancellation policy set below, especially for any event services before the scheduled pick-up time, you will be charged the full fare of the original booking.
  • If you fail to show up at the pick-up location within 90 minutes of the scheduled pick-up time, you will be considered a no-show and you will be charged the full fare of the booking, including waiting time.

Contact HYRYDE support team +44 207 117 6023 or email [email protected]

Business Sedan

Mercedes E-Class, BMW 5 Series or similar

  • 8 hrs       – UK London City Transfer
  • 8 hrs       – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services
E Class Business Sedan
E Class Business Sedan

Business Sedan

Mercedes E-Class, BMW 5 Series or similar

  • 8 hrs       – UK London City Transfer
  • 8 hrs       – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services

First Class Sedan

Mercedes S-Class, BMW 7 Series or similar

  • 12 hrs      – UK London City Transfer
  • 12 hrs      – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services
First Class S Class
First Class S Class

First Class Sedan

Mercedes S-Class, BMW 7 Series or similar

  • 12 hrs      – UK London City Transfer
  • 12 hrs      – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services

Business Van | SUV

Mercedes V-Class, Escalade or similar

  • 12 hrs      – UK London City Transfer
  • 12 hrs      – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services
V Class Business Van SUV
V Class Business Van SUV

Business Van

Mercedes V-Class, Escalade or similar

  • 12 hrs      – UK London City Transfer
  • 12 hrs      – UK London City Hourly
  • 24 hrs     – UK Other Cities Transfer
  • 24 hrs     – UK Other Cities Hourly
  • 24 hrs     – International Transfer
  • 24 hrs     – International Hourly
  • 2 Weeks – Event Services

Sprinters / Coaches

14 /16 / 25/ 53 Seaters

  • 4 Weeks – UK Transfer
  • 4 Weeks – UK Hourly
  • 4 Weeks – International Transfer
  • 4 Weeks – International Hourly
  • 4 Weeks – Event Services
Mercedes luggage van parked with open rear doors showing spacious cargo area
Mercedes luggage van parked with open rear doors showing spacious cargo area

Sprinters & Coaches

14 /16 / 25/ 53 Seaters

  • 4 Weeks – UK Transfer
  • 4 Weeks – UK Hourly
  • 4 Weeks – International Transfer
  • 4 Weeks – International Hourly
  • 4 Weeks – Event Services

REP Meet & Greet

Greeter Service

  • 72 hrs     – UK Airport Arrival
  • 72 hrs     – Gate Services
  • 72 hrs     – International Countries
  • 72 hrs     – Sprinter / Coach Greeter
  • 4 Weeks – Greeter Event Services

REP Meet & Greet

Greeter Service

  • 72 hrs     – UK Airport Arrival
  • 72 hrs     – Gate Services
  • 72 hrs     – International Countries
  • 72 hrs     – Sprinter / Coach Greeter
  • 4 Weeks – Greeter Event Services

Event Service

  • 4 Weeks – Event Service – (This is subject to change dependant on the particular event)

Event Service

  • 4 Weeks – Event Service – (This is subject to change dependant on the particular event)

Frequently asked questions

Our cancellation policy is designed to be simple and fair. Cancellations made within the allowed timeframe will not incur any charges. However, cancellations made outside this timeframe may result in a fee based on the terms of your booking. Full details of the allowed cancellation window will be provided at the time of booking.

The specific notice period to avoid cancellation fees varies depending on the type of service and location. Typically, for standard bookings, we require a minimum of 24 hours’ notice. For certain high-demand services or special bookings, this may be extended to 48 hours. Always check your booking confirmation for the exact cancellation terms.

Yes, if you cancel your trip after the allowed cancellation period or fail to show up for your scheduled service, a cancellation fee will apply.

This fee compensates for the resources allocated to your booking, such as the chauffeur and vehicle. The exact charge will be outlined in your booking confirmation.

Yes, you can modify your booking without incurring cancellation fees, provided the modification is made within the allowed cancellation period.

Contact our support team or update your booking details through our portal or app to make changes. Modifications made after the cancellation window may be treated as a new booking and subject to additional charges.

If you believe you were incorrectly charged a cancellation fee, please contact our support team immediately. We will review your booking details and the circumstances of the cancellation to resolve any misunderstandings. Our goal is to ensure fairness and transparency with every transaction.