Terms & Conditions

Welcome to our Terms & Conditions page. Here, you’ll find the key guidelines and policies that govern the use of our services at HYRYDE. We believe in transparency and providing you with a clear understanding of your rights and responsibilities when engaging with us. We encourage you to read through these terms carefully to ensure a seamless and informed experience.

These Terms & Conditions govern the use of services provided by HYRYDE Ltd (“HYRYDE”, “we”, “our”, or “us”).

By requesting, booking, confirming, or using any service provided or coordinated by HYRYDE, the client, passenger, or booking party (“Customer”, “you”, or “your”) agrees to be bound by these Terms & Conditions.

HYRYDE operates as a global executive ground transportation coordination and booking platform working with approved independently licensed transportation operators worldwide.

HYRYDE provides executive chauffeur and ground transportation coordination services for airport transfers, business travel, corporate roadshows, events, private aviation transfers, group transportation, and related mobility solutions.

Services may be operated directly by HYRYDE or fulfilled through approved independent licensed transportation operators, affiliates, or subcontractors depending on jurisdiction, licensing requirements, operational availability, and service location.

All services are subject to availability.

Bookings are only considered confirmed once written confirmation has been issued by HYRYDE.

Customers are responsible for reviewing all booking details carefully, including:

  • passenger names;
  • dates;
  • pickup times;
  • pickup and destination addresses;
  • flight information;
  • contact details;
  • luggage requirements;
  • vehicle selection.

Any errors or omissions must be reported immediately prior to service commencement.

HYRYDE shall not be responsible for issues arising from inaccurate or incomplete booking information supplied by the Customer.

HYRYDE may arrange, coordinate, or fulfil transportation services through approved independent licensed transportation operators, agents, affiliates, or subcontractors.

Where services are provided outside HYRYDE’s own licensed operating area, the transportation service may be performed by an independent local operator responsible for holding all required licences, permits, insurance, and legal authority required within the relevant jurisdiction.

HYRYDE requires approved operators and subcontractors to:

  • maintain appropriate commercial motor insurance;
  • maintain adequate public liability insurance;
  • comply with applicable local laws and licensing requirements;
  • maintain suitable vehicle standards;
  • ensure chauffeurs are properly licensed and authorised;
  • maintain professional operational standards;
  • accept responsibility for their own employees, drivers, vehicles, and operational conduct.

HYRYDE acts as the booking, coordination, and management platform for such services and exercises reasonable care in selecting approved operators.

Independent operators remain responsible for the lawful and safe operation of their own vehicles, chauffeurs, licences, permits, insurance, and local service delivery.

Nothing within these Terms shall limit or exclude any liability that cannot legally be limited or excluded under applicable law.

All quotations are subject to availability at the time of confirmation.

Unless otherwise stated in writing, quotations may exclude:

  • Tolls
  • Parking
  • Waiting time
  • Congestion charges
  • Airport fees
  • Border fees
  • Ferry charges
  • Gratuities
  • Overnight charges
  • Additional mileage
  • Additional hours
  • Specialist security requirements.

Payment terms are strictly as agreed in writing.

HYRYDE reserves the right to suspend or refuse future services where accounts remain overdue.

All prices may be subject to applicable taxes, VAT, local fees, or regulatory charges depending on service location.

Airport pickups generally include complimentary waiting time based on the booking confirmation provided.

Standard waiting time policies may vary by vehicle type, airport, service category, or contractual agreement.

Additional waiting time beyond the complimentary allowance may be charged.

For non-airport pickups, a grace period may apply as stated within the booking confirmation.

If a passenger cannot be contacted, or fails to arrive within the allocated waiting period, the booking may be treated as a passenger no-show and charged in full.

Where flight details are provided correctly at the time of booking, HYRYDE will make reasonable efforts to monitor commercial flight arrivals.

Customers remain responsible for ensuring accurate flight information is supplied.

HYRYDE shall not be responsible for issues arising from:

  • Incorrect flight details
  • Unreported flight changes
  • Airport operational disruption
  • Customs delays
  • Immigration delays
  • Baggage delays
  • Private aviation schedule changes not communicated in advance.

Vehicle images shown on the website or promotional materials are representative only.

Specific vehicle models may vary depending on jurisdiction, availability, supplier allocation, operational conditions, or local regulations.

HYRYDE reserves the right to provide a comparable or upgraded vehicle where necessary.

Passengers must behave respectfully and safely throughout the service.

HYRYDE and its operators reserve the right to refuse or terminate service where passenger behaviour is considered:

  • Abusive
  • Threatening
  • Dangerous
  • Unlawful
  • Intoxicated to an unsafe degree
  • Damaging to vehicles or staff.

The Customer shall remain liable for any damage, excessive cleaning, repair costs, fines, penalties, or losses caused by passengers during the service.

Cancellation policies may vary depending on:

  • Service location
  • Vehicle type
  • Event requirements
  • Supplier conditions
  • Peak demand periods
  • Airport restrictions
  • International events
  • Private aviation scheduling
  • Bespoke logistics requirements.

Applicable cancellation terms will be confirmed at the time of booking.

Where no specific terms are agreed in writing, HYRYDE reserves the right to apply reasonable cancellation charges based on operational costs incurred.

Amendments requested after confirmation remain subject to availability and may incur additional charges.

HYRYDE shall not be liable for delays, interruptions, or service failures caused directly or indirectly by circumstances outside its reasonable control.

This includes, but is not limited to:

  • Traffic congestion
  • Road closures
  • Accidents
  • Severe weather
  • Natural disasters
  • Airport disruption
  • Strikes
  • Civil unrest
  • Security incidents
  • Government restrictions
  • Border delays
  • Vehicle breakdowns
  • Acts of terrorism
  • Public health emergencies
  • Telecommunications failures.

HYRYDE will use reasonable efforts to minimise operational disruption where possible.

To the fullest extent permitted by law, HYRYDE shall not be liable for any indirect, consequential, special, punitive, or economic losses arising from or connected with any booking or transportation service.

This includes, but is not limited to:

  • Missed flights
  • Missed meetings
  • Missed events
  • Loss of profits
  • Loss of business
  • Loss of opportunity
  • Reputational damage
  • Loss of goodwill
  • Business interruption
  • Hotel or event losses
  • Executive downtime
  • Additional travel costs
  • Losses arising from delays outside HYRYDE’s reasonable control.

HYRYDE’s total liability relating to any booking shall not exceed the total fees paid to HYRYDE for the affected booking.

Nothing within these Terms shall exclude or limit liability for death or personal injury caused by negligence where such limitation is prohibited by law.

HYRYDE requires approved transportation operators within its network to maintain appropriate commercial insurance coverage in accordance with applicable local legal and licensing requirements.

Insurance requirements may include:

  • Commercial motor insurance
  • Public liability insurance
  • Employer liability insurance where applicable.

Specific insurance levels may vary depending on jurisdiction, vehicle category, and operational requirements.

HYRYDE processes personal information in accordance with applicable data protection laws and its Privacy Policy.

Information may be shared with approved operators, suppliers, affiliates, or service providers where necessary for operational fulfilment of bookings.

By using HYRYDE services, Customers consent to such processing where reasonably required for service delivery.

All website content, branding, logos, text, graphics, and intellectual property displayed on this website remain the property of HYRYDE unless otherwise stated.

Unauthorised use, reproduction, distribution, or commercial exploitation is prohibited.

Website content is provided for general informational purposes only and may be updated without notice

Any service complaints must be submitted in writing within 7 days of the booking date.

HYRYDE will review all reasonable complaints and aims to respond within a commercially reasonable timeframe.

Failure to notify HYRYDE within this period may affect the ability to investigate or resolve the matter fully.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

HYRYDE Ltd
Website: https://hyryde.com
Email: [email protected]