Duty of Care

Duty of Care at HYRYDE

Duty of Care encompasses the moral and legal responsibilities of employers toward their employees, contractors, volunteers, and their families. It involves maintaining their well-being, security, and safety, especially during international assignments or work in remote areas. In such situations, individuals and organisations must act prudently to prevent reasonably foreseeable injuries or health risks.

HYRYDE has implemented a comprehensive policy to ensure strict guidelines for passengers, chauffeurs, and employees:

Chauffeurs:

• We onboard chauffeurs who meet our high standards.
• Chauffeurs are fully insured and hold up-to-date licenses compliant with governing laws.
• Rigorous background checks, including enhanced DBS checks, are conducted.
• Regular evaluations based on customer feedback.
• Minimum 3 years of chauffeur experience.
• Compliance with HYRYDE’s driver expectations.

Vehicles:

• Your safety is our priority.
• Vehicles are no older than 3 years.
• Regular vehicle inspections.
• Up-to-date maintenance.
• Detailed vehicle upkeep records.
• Compliance with local country requirements.

Customer Service & Operations Team:

• Our trained staff always go the extra mile.
• Staff ensures passenger well-being.
• Regular training on best practices and safety.
• Information Security compliance.
• Available 24/7, 365 days.
• Safe service decisions and comprehensive support.

Partnership Excellence:

• We choose affiliates and partners carefully.
• Service Level Agreements (SLAs) with all partners.
• Thorough vetting process for affiliates/partners.
• Standards aligned with customer demands.
• Continuous evaluation of partnerships.
• Customer feedback is carefully considered.